Good after-sales service is the guarantee of Forever induction heating system
Good after-sales service is the guarantee of Forever induction heating system.The general manager of Forever Furnace said:”Induction heating system after-sales service is one part of the enterprise marketing.The enterprise marketing without after-sales service is no credit sales in the eyes of the customer;The induction heating system without after-sales service is a commodity without quality guarantee.So one enterprise which has good product after-sales service can not only not only honor customer commitment, but also enhance the customer satisfaction, but also won the market”.
The after-sales service of Forever Furnace:
1. With the spirit of “dedicated to become your partner to be satisfied and provide superb technical strength and high quality service attitude to customers” , each Forever employee should be actively dealing with customer complaints and offer sunshine service.
2.After receiving customer complaints, Forever will deal with the problem according to company regulations strictly and give customer reply within 48 hours.
3. In case of dispute, Forever will send special person to coordinate according to the terms of the contract. If there is a dispute with the customer, Forever will solve the problem firstly and hold responsible legally secondly for the principle of customer loss minimization.
4. Actively accept and deal with the objection to products and work out the objection handling plan.
5. Carry out technical services for the customers ,track the equipment running status and provide customers with consulting services;
6.Establish customer files and track.
This article is from billet heating system manufacturer-Forever Furnace.If you want to copy it,please mark the derivation:http://www.foreverfurnace.com/products/steel-billet-hot-rolling-equipment.html
Post time: 02-16-2016